Designing to upgrade the kitchen
preparation experience.
Designing to upgrade the kitchen
preparation experience.
THE CONTEXT
THE CONTEXT
What's this about?
What's this about?
Panasonic is a global leader in electronic solutions. Our task was to design its Kitchen Order Display System used by high-volume quick-service restaurants (QSRs) like Tim Hortons and Popeyes.
They required a platform that achieves:
Complex configurability
Strict system requirements
Diverse stakeholder needs
Panasonic is a global leader in electronic solutions. Our task was to design its Kitchen Order Display System used by high-volume quick-service restaurants (QSRs) like Tim Hortons and Popeyes.
They required a platform that achieves:
Complex configurability
Strict system requirements
Diverse stakeholder needs
Timeline:
4 months
Role:
UI/UX Design
UX Research
Timeline:
4 months
Role:
UI/UX Design
UX Research
THE CURRENT
THE CURRENT
What's happening today?
What's happening today?
Many kitchen display systems are rigid, non-configurable, and visually outdated.
Many kitchen display systems are rigid, non-configurable, and visually outdated.
74%
of QSR operators are not able to complete the user journey, thus were not able to source any review.
74%
of QSR operators are not able to complete the user journey, thus were not able to source any review.
60%
of customers fail to receive real-time order status updates due to poor systems design.
60%
of customers fail to receive real-time order status updates
due to poor systems design.
THE CHALLENGE
THE CHALLENGE
How can we make a more flexible and intuitive system for kitchen staff in QSRs?
How can we make a more flexible and intuitive system for kitchen staff in QSRs?
ITERATIONS
ITERATIONS
Combining the essentials.
Combining the essentials.
˖ ᡣ𐭩 ⊹ ࣪ ౨ৎ˚₊
˖ ᡣ𐭩 ⊹ ࣪ ౨ৎ˚₊
Through design jams and iterations with clients and stakeholders, we pinpointed main areas that needed to be included in the final card design.
The goal was to make an intuitive card and settings layout that encapsulated all important information in one place.
Through design jams and iterations with clients and stakeholders, we pinpointed main areas that needed to be included in the final card design.
The goal was to make an intuitive card and settings layout that encapsulated all important information in one place.
THE IMPACT: KEY CONTRIBUTIONS
THE IMPACT: KEY CONTRIBUTIONS
Driving thoughtful, adaptable design through leadership and user-centered innovation.
Driving thoughtful, adaptable design through leadership and user-centered innovation.
𝜗𝜚⋆₊˚
Led the UX process and aligned cross-functional teams.
Led the UX process and aligned cross-functional teams.
Introduced a modular layout system for non-technical users.
Introduced a modular layout system for non-technical users.
Designed visual hierarchies and micro-interactions.
Designed visual hierarchies and micro-interactions.
Integrated feedback from QSR staff into the design process.
Integrated feedback from QSR staff into the design process.
REFLECTIONS
REFLECTIONS
What did we learn?
What did we learn?
Balancing Configurability with Simplicity
Balancing Configurability with Simplicity
I learned the importance of making highly configurable systems feel intuitive for non-technical users. Stripping away unnecessary complexity and introducing progressive disclosure helped create a UI that’s both flexible and approachable.
Driving Alignment Across Stakeholders
I learned the importance of making highly configurable systems feel intuitive for non-technical users. Stripping away unnecessary complexity and introducing progressive disclosure helped create a UI that’s both flexible and approachable.
Driving Alignment Across Stakeholders
Coordinating feedback between corporate decision-makers, operations teams, and frontline staff required strong facilitation skills. Establishing clear agendas and decision points kept the project moving and ensured every voice was heard.
Leading Under Tight Deadlines
Coordinating feedback between corporate decision-makers, operations teams, and frontline staff required strong facilitation skills. Establishing clear agendas and decision points kept the project moving and ensured every voice was heard.
Leading Under Tight Deadlines
Delivering a complete redesign in just two months reinforced my ability to prioritize effectively. Focusing on the highest-impact features first ensured we could ship a functional, high-quality solution without compromising core goals.
Delivering a complete redesign in just two months reinforced my ability to prioritize effectively. Focusing on the highest-impact features first ensured we could ship a functional, high-quality solution without compromising core goals.
